At Corporate Carriers, we value your trust and satisfaction. Our mission is to provide fast, safe, and reliable shipping, delivery, and logistics services. While we aim for every transaction and shipment to go smoothly, we understand that sometimes things don’t go as planned. This Refund Policy outlines the conditions under which we offer refunds, credits, or re-shipments, and helps clarify your rights as a customer.
1. General Refund Eligibility
Refunds may be issued under the following conditions:
- Delayed Delivery: If your shipment is delayed beyond our guaranteed delivery windows due to reasons within our control (excluding natural disasters, customs delays, or incorrect recipient information).
- Lost Parcels: If a parcel is confirmed lost by our system or delivery partners and cannot be traced or recovered.
- Service Failure: If we fail to deliver a paid service such as express delivery, specialized handling, or insurance coverage.
- Duplicate Payment: If you were accidentally charged more than once for the same service or shipment.
2. Non-Refundable Circumstances
We do not offer refunds in the following cases:
- Incorrect Shipping Address Provided by the customer.
- Force Majeure situations, including natural disasters, strikes, war, customs hold-ups, or pandemics.
- Unclaimed Shipments: If the receiver fails to collect or is unavailable after multiple delivery attempts.
- Perishable or Fragile Items shipped without recommended packaging or insurance.
- Third-Party Delays beyond our operational control, including port, airline, or customs delays.
3. Refund Request Procedure
To file for a refund, please follow these steps:
- Submit Your Request: Email us at support@corporate-carriers.com within 7 days of the issue.
- Include Details: Provide your shipment ID, delivery receipt (if any), and a brief explanation of the issue.
- Review Period: We will investigate and respond within 5–10 business days.
- Refund Method: Approved refunds will be processed through the original payment method or issued as a service credit, depending on your preference.
For faster processing, always use the subject line: “Refund Request – [Shipment ID]” in your email.
4. Special Cases & Express Services
For express, insured, or international shipments, additional verification and documentation may be required before processing a refund. We may also offer you the choice of:
- A full or partial refund
- A re-delivery attempt at no extra cost
- A service credit toward your next shipment
We aim to resolve all verified complaints fairly and promptly.
5. Policy Changes & Updates
Corporate Carriers reserves the right to update or amend this Refund Policy at any time. We encourage you to review this page regularly. Any changes will be effective immediately upon posting on our website at https://corporate-carriers.com/refund-policy.
6. Need Help?
Our customer service team is here to support you. If you have any questions about your shipment or our refund process, don’t hesitate to reach out to:
📧 support@corporate-carriers.com
🌐 Visit: https://corporate-carriers.com
📍 We’re available Monday–Saturday, 8 AM–6 PM GMT+1